If you want to suggest a substitute for any of the items that might get out of stock, then you can easily recommend an alternative item by selecting a substitute to that particular item. You can also add notes if you want to mention any specifications about that item.
Follow the below steps to add a substitute for any item:
Go to the "Order Summary" page of the particular order.
Locate the item from the list for which you want to suggest a substitute in the " Your Items" section below.
Click on the "Select a Substitution" button mentioned below that particular item.
Click on any of the options mentioned below "Replace with" on the Pick Substitutions page.
You will see three major options:
Replace with Shopper's suggestions: You can select this option if you want your shopper to find any substitute item that matches best.
Pick any of the suggested items: You can suggest any specific substitute item on your own. The shopper will try to find it and deliver it to you.
Don't Replace: If you don't want any substitute for the particular item. The shopper will mark that item as a drop.
You can also mention the specifications if any, under the "Notes" section by clicking on "Add Notes".
6. Click on "Done" to submit your substitution choice.
